If a piece is not right, send it back. You have fourteen days from delivery, collection is free anywhere we deliver, and we do not ask you to justify the decision.
How to start one
- Open the order in your account and choose “Return or exchange”.
- Pick the pieces and tell us whether you want a different size, a different piece, or a refund.
- We book a pickup for the next working day. You will get a two-hour window by SMS.
- Put it back in the original bag if you still have it, or any bag if you do not.
Exchanges
If you are swapping for a different size of the same piece, we reserve your new size the moment the return is booked, so it does not sell out while the parcel is in transit. The replacement ships as soon as the return is scanned by the courier, not when it reaches us.
Exchanges are free, both directions, once per order.
Refunds
Refunds go back to the original payment method within three working days of the return reaching our warehouse. UPI and card refunds usually appear the same day; net banking can take up to five days at your bank’s end. Cash on delivery orders are refunded by bank transfer to an account you nominate during the return.
Shipping charges are refunded in full if the whole order comes back. The cash-on-delivery handling fee is not refundable, as it is paid to the courier at the point of delivery.
What we cannot take back
- Pieces that have been worn beyond trying on, washed, or altered.
- Items where the tags have been removed.
- Anything bought from a stockist rather than from us. Those go back to the stockist under their policy.
- Final-sale pieces, which are marked as such on the product page before you buy.
After fourteen days
Manufacturing faults are covered for a year: seams that fail, hardware that breaks, dye that runs on a first wash. That is not a return, it is a fault, and we replace or repair it regardless of when you bought it. Write to us with a photograph and the order number.
Ordinary wear is not a fault. A shirt worn twice a week for two years has done its job.