If what you need is not here, write to us. We answer within one working day and a person reads every message.
Orders
Can I change or cancel an order after placing it?
Yes, until it is packed, which is usually within two hours on a working day. Message us with the order number and we will stop it. After dispatch it becomes a return, which is free anyway.
I did not get an order confirmation.
Check spam first. If it is not there, the email address may have a typo. Your order still exists; sign in to your account or send us the phone number you used and we will find it.
Can I order by phone or WhatsApp?
Yes. Our number is on the contact page. It is genuinely staffed between 10am and 6pm, Monday to Saturday.
Sizing and fit
How do I know which size to take?
Measure a garment you already like and match it against the size guide. That is more reliable than measuring your body. If you are still unsure, send us the numbers and we will tell you.
Do your sizes run true?
Ninety-two per cent of customers say yes. The remainder split fairly evenly between “runs large” and “runs small”, which is about as good as a size chart gets. The fit block is stated on every product page.
Will it shrink?
Under two per cent, which is roughly half a centimetre on a chest measurement. We publish the tested figure on each product page.
Payment
What can I pay with?
UPI, all major credit and debit cards, net banking, and cash on delivery up to ₹15,000. We do not store card details.
Is cash on delivery available everywhere?
Almost. A small number of pin codes are excluded by the courier. You will see it at checkout if your address is one of them.
Do you take EMI?
Yes, on card payments over ₹5,000, at three, six and nine months. The bank sets the rate, not us, and it is shown before you confirm.
Products
Will a sold-out piece come back?
Sometimes. Core pieces such as the oxford and the straight chino are restocked. Volume-specific pieces usually are not. Add yourself to the notify list on the product page and you will hear either way.
Do you do made to measure?
No. We would rather get three fits genuinely right than offer a service we cannot run properly at this size.
Are your products available in shops?
In a handful. See stockists.
Account
Do I need an account to order?
No. Guest checkout works, and you can still track the order from the confirmation email.
How do I delete my account?
Ask us and we will do it within seven days, including order history beyond what we are legally required to retain for tax. Details are in the privacy policy.